![]() Either mileage number is WELL BEYOND the "one month/1000 miles" restriction that Endurance requires, before any service will be covered. It turns out that the dealer put the mileage number on our purchase agreement from when THEY bought the vehicle at auction, and used a slightly higher number (about 150 miles higher) when they listed it on CARFAX. We had an issue with noisy axle bearings, but when the repair shop checked with Endurance, the claim was denied, due to a "mileage discrepancy". Fast-forward 2-1/2+ years, and several thousand miles. My wife asked if the mileage number from the purchase agreement of a few days previous would be acceptable. When asked for the mileage, she said that the van was not there (I was driving it). A waste of money.Īlmost three years ago, my wife set up an Endurance policy on out 2006 Econoline van. I found Endurance to be completely useless. They covered about $300 ($400 minus the $100) deductible. What is the point of selling a coverage if nothing is in fact covered? Everything that breaks down in a car can be caused by normal wear and tear. The rest was not covered because it was "normal wear and tear"?!. It turned out that the only thing they covered was the ball bearing. Well, I told them that there is a $100 deductible but that I have "coverage". A broken ball bearing, a malfunctioning brake caliper and a belt that needed to be replaced. I paid my $137 a month and felt secure that I would not be facing a huge unexpected car repair bill again.Ībout 6 months later my car needed repairs. This package would cover pretty much "everything". I was told that they were a serious company unlike the rest of the other companies in the market. ![]() Great for coverage because I didn't have the money to fix all the repairs but dealing with them it's such a headache and they cause more stress than it's worth. I've never talked to a nice person at that company. They don't care about you, they do the bare minimum for you. The inspection was canceled twice and no one was notified and my car was at the shop for a whole week before anyone could look at it and I couldnt get a rental car till they came out and approved it. I finally had someone come and get me and I left It on the side of the road for them to get and the tow company called 4 hours later to say they were just now getting it. I was stranded on the side of the road for hours because they couldn't find anyone to tow the car. Rental car for 5 days only but yet the repairs could be weeks and they could care less how to get your family around. BUT they are the worst company to deal with and they inconvenience you at their very most. They have covered everything which is great. My car has been in the shop more than I have drove it (as it seems to me). ![]() I am filing a suit against this company tomorrow. The valve seat could not cause the timing chain guide to brake. They are now saying that the valve seat is a seal and not covered. The valve guide seats are an internally lubricated part which they claim all internally lubricated parts of the engine are covered. Endurance is claiming that the failing valve guide seats caused the timing chain guides to break and are denying the claim. The inspector told the mechanic that the engine looked good and agreed about the timing issue as well as the valve guide seats being damaged. They had an inspector come look at the engine. After showing them the failed timing chain guides they had him remove the heads. Endurance had the mechanic remove the engine. ![]() After researching this is a common failure. My car an audi S4 convertible has an issue where the timing chain guide has failed. The mechanic said he has never felt with such a bad company. My car has been at the shop for over two months. ![]()
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